ServiceNow Statistics (2026): Revenue, Customers, Employees, Fortune 500 Adoption

ServiceNow (NYSE: NOW) is an American enterprise software company headquartered in Santa Clara, California. The company’s cloud platform is best known for IT service management (ITSM) and broader enterprise workflow automation across functions like customer service, HR, security operations, and more.

On this page:

• ServiceNow key stats
• Customer and contract-value stats
• ServiceNow annual revenue
• Methodology
• Sources & references

ServiceNow key stats (2026)

Number of ServiceNow employees:
29,000+ employees (FY 2025)

Number of ServiceNow customers:
~8,800 customers (FY 2025)

Percentage of the Fortune 500 that use ServiceNow:
85%+ (FY 2025)

Customer and contract-value stats

Number of ServiceNow customers with greater than $1M annual contract value (ACV):
2,109 customers (as of Dec 31, 2024)

Number of ServiceNow customers with greater than $5M ACV:
603 customers (as of Dec 31, 2025)

ServiceNow annual revenue

• 2025: $13.278 billion
• 2024: $10.984 billion
• 2023: $8.971 billion

Methodology

• Primary sourcing: Revenue and ACV customer counts are taken from ServiceNow’s official earnings releases. Customer count, Fortune 500 penetration, and employee count are taken from ServiceNow’s official fact sheet.
• No speculation: This page includes only historical, reported figures and avoids forecasts or forward-looking estimates.

Sources & references

• ServiceNow Q4/FY 2025 Fact Sheet (customers, Fortune 500 usage, employees)
• ServiceNow — Q4 & Full-Year 2025 Financial Results (total revenue, $5M+ ACV customers)
• ServiceNow — Q4 & Full-Year 2024 Financial Results (total revenue, $1M+ ACV customers)
• ServiceNow — Q4 & Full-Year 2023 Financial Results (total revenue)