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Zoom is a cloud-based communications platform best known for video meetings, but it has evolved into a broader “unified communications” suite that also includes team chat, phone, contact center, events, and AI features. The company (Zoom Communications, Inc.) was founded in 2011 by Eric Yuan and is headquartered in San Jose, California.
Zoom surged in visibility during the COVID-19 era, then shifted strategy toward enterprise expansion and a multi-product platform. Because Zoom does not regularly publish a single, current “monthly active users” figure, the most reliable way to track its scale today is through audited financials and consistently reported business metrics (revenue, profitability, enterprise mix, and large-customer counts).
Answer box: Zoom’s latest audited full-year results (FY 2025, ended Jan 31, 2025) show $4.665B in revenue and $1.010B in net income. Zoom reported ~192,600 Enterprise customers and 4,088 customers contributing $100K+ in trailing 12-month revenue, and it ended the year with 7,412 full-time employees.
Source: Zoom FY 2025 Form 10-K (SEC).
Key metrics table (latest available)
All figures below are company-reported. Zoom’s fiscal year ends on January 31.
| Metric | FY 2025 | FY 2024 | FY 2023 |
|---|---|---|---|
| Revenue | $4.665B | $4.527B | $4.393B |
| Net income | $1.010B | $637.5M | $103.7M |
| Gross margin | 75.8% | 76.2% | 75.0% |
| Income from operations | $813.3M | $525.3M | $245.4M |
| Enterprise customers (year-end) | ~192,600 | ~220,400 | ~213,000 |
| $100K+ customers (TTM revenue) | 4,088 | 3,810 | 3,471 |
| Online monthly average churn | 2.9% | 3.1% | 3.4% |
| Cash + marketable securities (year-end) | $7.79B | $6.96B | — |
Source: Zoom FY 2025 Form 10-K (SEC)
What these trends mean
1) Zoom’s growth story is increasingly “enterprise + platform”
Zoom reported that Enterprise revenue represented 59.0% of total revenue in FY 2025 (up from 57.9% in FY 2024 and 54.8% in FY 2023). That shift matters because enterprise customers tend to adopt more products over time, which can stabilize revenue versus a purely consumer or “single app” model.
2) Large customers are becoming a bigger share of revenue
Zoom tracks customers contributing more than $100,000 in trailing 12-month revenue. In FY 2025, Zoom reported 4,088 of these customers, and revenue from them represented 31.0% of total revenue (up from 29.2% in FY 2024).
3) Zoom’s “user count” is best measured through business metrics today
During the pandemic surge, Zoom publicly cited massive participation numbers (for example, 300 million daily meeting participants reported in April 2020). However, Zoom does not consistently report a single current MAU/DAU figure each year, so the most dependable “scale” indicators in 2026 are revenue, enterprise mix, churn, and large-customer counts.
Historical “how many people used Zoom” milestones
- 300 million daily meeting participants (reported April 30, 2020).
Source: Reuters (2020)
FAQ
How much revenue does Zoom make?
Zoom reported $4.665B in revenue for FY 2025 (year ended January 31, 2025).
How profitable is Zoom?
Zoom reported $1.010B net income in FY 2025, with $813.3M income from operations.
How many enterprise customers does Zoom have?
Zoom reported approximately 192,600 Enterprise customers as of January 31, 2025.
How many large customers does Zoom have?
Zoom reported 4,088 customers contributing more than $100,000 in trailing 12-month revenue as of January 31, 2025.
Does Zoom report monthly active users?
Zoom does not consistently publish a single current “MAU” metric in its annual reporting. For recent years, Zoom’s audited financials and business KPIs (revenue, enterprise revenue share, churn, and large-customer counts) are the most consistent ways to track performance.
