USAA Statistics and Revenue Totals (2023)

USAA, which stands for United Services Automobile Association, is a financial services company that provides insurance, banking, investments, and retirement products to members of the U.S. military, veterans, and their families. USAA was founded in 1922 by a group of U.S. Army officers who wanted to insure each other’s vehicles, and it has since expanded to serve over 13 million members. USAA is known for its exceptional customer service and is consistently highly rated in customer satisfaction surveys. In addition to its financial products, USAA also offers services such as car buying, home buying, and financial planning to its members.

USAA Statistics

USAA Employee Count

Number of USAA employees:

37,000 employees

Last updated 1/1/22

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USAA Revenue Totals

USAA annual revenue:

• 2021: $37.470 billion
• 2020: $36.296 billion
• 2019: $35.617 billion
• 2018: $31.367 billion
• 2017: $30.016 billion
• 2016: $27.131 billion
• 2015: $24.361 billion

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USAA annual net income:

• 2021: $3.374 billion
• 2020: $3.915 billion
• 2019: $4.007 billion
• 2018: $2.291 billion
• 2017: $2.422 billion
• 2016: $1.779 billion
• 2015: $2.266 billion

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Additional USAA Statistics

Number of USAA members:

12.4 million

Last updated 1/1/18

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USAA member retention rate:

98%

Last updated 1/1/18

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Please note that some of these numbers are easier to find than others. A few of these USAA statistics come from their own reports, but some are based on news reports and not official company tallies. No information contained on DMR should be relied upon to make investment decisions. Basically, this is the best I can find and I don’t guarantee anything to be 100%.

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