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USAA, short for United Services Automobile Association, is a financial services organization focused on serving members of the U.S. military, veterans and their eligible families. Over the decades, it has expanded from auto insurance into banking, investments, retirement services and a wider set of member-focused financial products.
For readers looking for the latest USAA statistics in 2026, the biggest update is that the organization now serves 14 million members, reported $48.6 billion in 2024 revenue, posted $3.9 billion in net income, and employs more than 38,000 people worldwide.
USAA Quick Answer
USAA serves 14 million members and reported strong 2024 financial results, including $48.6 billion in revenue and $3.9 billion in net income. In 2024, it added 1 million new members, retained 96% of existing members, and employed more than 38,000 people.
USAA Key Metrics
| Metric | Latest figure | Year / As of date |
|---|---|---|
| Members served | 14 million | 2025 company statement |
| New members added | 1 million | 2024 |
| Existing member retention | 96% | 2024 |
| Revenue | $48.6 billion | 2024 |
| Net income | $3.9 billion | 2024 |
| Net worth | $32.1 billion | 2024 |
| Total assets | $221 billion | 2024 |
| Employees | More than 38,000 | 2025 company statement |
About USAA
USAA was founded in 1922 by a group of U.S. Army officers who agreed to insure each other’s vehicles. Since then, it has grown into one of the most important financial brands serving the U.S. military community.
Unlike many mainstream financial institutions, USAA has a narrower eligibility model centered on military service and family connection. That specialized focus is one reason its membership, retention and cross-product usage metrics are especially important.
USAA Membership Statistics
USAA currently says it serves 14 million members. In 2024 alone, the association added 1 million new members, while 96% of existing members stayed with USAA.
The company also said that nearly 80% of members trust USAA to meet multiple financial needs, an indicator that many members use the organization across more than one product category.
USAA Revenue and Profit Statistics
USAA’s 2024 financial results marked a major rebound from the prior year. Revenue increased 14% to $48.6 billion, while net income rose to $3.9 billion. Net worth increased to $32.1 billion, and total assets reached $221 billion.
| Year | Revenue | Net income |
|---|---|---|
| 2024 | $48.6 billion | $3.9 billion |
| 2023 | $42.5 billion | $1.2 billion |
| 2022 | $36.0 billion | -$1.3 billion |
| 2021 | $37.47 billion | $3.37 billion |
| 2020 | $36.30 billion | $3.92 billion |
| 2019 | $35.62 billion | $4.01 billion |
| 2018 | $31.37 billion | $2.29 billion |
USAA Employee Statistics
USAA says it employs more than 38,000 people worldwide. Its 2024 annual report narrative also refers to 38,000 teammates supporting members.
Additional USAA Facts
- USAA was founded in 1922.
- The organization focuses on military members, veterans and eligible family members.
- In 2024, USAA responded to 74 catastrophes and handled nearly 439,000 catastrophe-related claims.
- USAA paid $4.3 billion in catastrophe-related claims in 2024.
FAQ
How many members does USAA have?
USAA says it serves 14 million members.
How much revenue does USAA make?
USAA reported $48.6 billion in revenue for 2024.
What is USAA’s member retention rate?
USAA said 96% of existing members stayed with the organization in 2024.
How many employees does USAA have?
USAA says it employs more than 38,000 people worldwide.
Did USAA grow in 2024?
Yes. USAA added 1 million new members in 2024, while also increasing revenue, net income and net worth.
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