JD Statistics and User Count (2023)

JD.com, also known as Jingdong, is one of the largest e-commerce companies in China. It was founded in 1998 by Richard Liu Qiangdong and is headquartered in Beijing, China.

JD.com started as an online retail platform focused on electronics and appliances, but it has expanded to offer a wide range of products, including consumer goods, fashion, home appliances, digital products, and more. The company operates both as a direct retailer, selling products sourced from various brands, as well as a marketplace that allows third-party sellers to offer their products on the platform.

JD.com places emphasis on providing a reliable and high-quality shopping experience. The company operates its own extensive logistics network, allowing for efficient and timely delivery of products to customers across China. JD.com’s logistics capabilities also extend to same-day or next-day delivery services, which have contributed to its reputation for fast and reliable shipping.

In addition to its core e-commerce business, JD.com has diversified its operations into various areas:

• JD Digital: JD.com provides digital services, including online payment solutions, online advertising, and cloud computing services.
• JD Logistics: JD.com operates its own logistics infrastructure, including warehousing, transportation, and delivery services, serving both its own e-commerce operations and other businesses.
• JD Health: JD.com expanded into the healthcare sector with JD Health, offering online healthcare services, pharmaceutical sales, and medical consultations.

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JD Statistics

Here are a few of the most interesting JD statistics and facts I was able to dig up including user counts. As always, be sure to check back in the future as I will be updating this post as new and updated stats become available.

JD User Count

How many people shop on JD.com?

• 2021: 569.7 million annual active accounts
• 2020: 441 million 
• 2019: 362 million
• 2018: 305.3 million 
• 2017: 292.5 million
• 2016: 226.6 million

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Number of JD daily active users (DAU):

88 million

Last updated 6/26/19

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Number of JD.com merchants:

250,000

Last updated 11/18/19

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JD Revenue Totals

JD.com gross merchandise value (GMV):

• 2019: $299.5 billion
• 2018: $243.9 billion
• 2017: $199 billion
• 2016: $94.8 billion
• 2015: $68.9 billion
• 2014: $41.9 billion

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JD.com revenue (annual):

• 2022: $151.7 billion
• 2021: $149.3 billion
• 2020: $114.3 billion
• 2019: $82 billion
• 2018: $67.2 billion
• 2017: $55.7 billion
• 2016: $37.5 billion
• 2015: $28 billion
• 2014: $18.5 billion
• 2013: $11 billion

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Additional JD Statistics

Number of JD.com warehouses:

650 warehouses

Last updated 11/18/19

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Number of JD.com delivery stations:

3,539 stations

Last updated 3/31/15

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Number of cities that JD.com has warehouses in:

81 cities

Last updated 1/1/19

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Number of orders fulfilled by JD.com (annual):

• 2016: 1.6 billion
• 2015: 1 billion

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Percentage of JD.com orders that come via mobile devices:

80%

Last updated 3/8/17

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Number of JD employees:

179,000 employees

Last updated 6/30/19

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Amount that JD.com sold during its Single’s Day 2018 campaign:

RMB 159.8 billion ($23 billion)

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