Afiniti Statistics, User Counts, Facts & News (2022)

Last Updated on: July 11th, 2021

Afiniti Statistics and Facts 2022

Here are a few of the most interesting Afiniti statistics and facts I was able to dig up including user counts. As always, be sure to check back in the future as I will be updating this post as new and updated stats become available.

Afiniti Facts

  • Website: Official Website
  • Year Founded: 2005
  • Headquarters: Washington, DC
  • Founder(s): Zia Chishti
  • Current Chief Executive: Zia Chishti

What is Afiniti?

Afiniti is the world’s leading applied artificial intelligence and advanced analytics provider. Afiniti Enterprise Behavioral Pairing™ uses artificial intelligence to identify subtle, valuable patterns of human interaction in order to pair individuals on the basis of behavior, leading to more successful interactions and measurable increases in enterprise profitability. Afiniti operates throughout the world, and has measurably driven billions of dollars in incremental value to its clients. (source)

Additional Afiniti Statistics

Number of Afiniti deployments:


Last updated 3/8/20

Number of agents Afiniti has optimized for:

600,000 agents

Last updated 3/8/20

Average daily interactions Afiniti optimizes:

1.3 million

Last updated 3/8/20


Please note that some of these numbers are easier to find than others. A few of these Afiniti stats come from their own reports, but some are based on news reports and not official company tallies. No information contained on DMR should be relied upon to make investment decisions. Basically, this is the best I can find and I don’t guarantee anything to be 100%.

About Craig Smith

DMR Publisher. Director of Marketing by day and I run this little site at night. Other interests include Disney, Sports, 80's Nostalgia, LEGO, Star Wars and Tech Gadgets. Other sites include and